Shipping policy

Shipping Coverage

DS Store currently ships to all cities and regions within the Kingdom of Saudi Arabia (KSA).

Processing Time

All orders are processed within 1–3 business days after order confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Time

Estimated delivery times vary by location:

• Major cities: 2–5 business days

• Remote areas: 3–7 business days

Delivery times may vary due to courier delays, weather conditions, or high-demand periods.

Shipping Fees

Shipping fees (if applicable) are calculated and displayed at checkout before completing your order.

Order Tracking

Once your order has been shipped, you will receive a tracking number via SMS or email to track your shipment.

Cash on Delivery (if applicable)

If Cash on Delivery is available, an additional COD fee may apply and will be shown at checkout.

Delays

While we aim to deliver all orders on time, DS Store is not responsible for delays caused by courier services, incorrect address details, or unforeseen circumstances.

Incorrect or Incomplete Address

Please ensure your shipping address and contact information are accurate. DS Store is not responsible for failed deliveries due to incorrect or incomplete address details provided by the customer.

Damaged or Missing Items

If your order arrives damaged or with missing items, please contact us within 48 hours of delivery with photos and order details so we can assist you promptly.